PRIVACY POLICY
1. About this Privacy Policy
This Privacy Policy explains how Three Kings Touring Pty Ltd (Three Kings, we, us, our) collects, uses, discloses and protects your personal information when we promote and run tours, events and related services.
It covers information we collect through our website www.threekingstouring.com.au, our social channels, our mailing lists, at events we promote, and when you otherwise interact with us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, where relevant, other privacy laws that apply to us.
2. What information we collect
The information we collect depends on how you interact with us, but may include:
• Contact details (name, email address, phone number, postal address).
• Booking and event information (events you’re interested in or attend, ticket type, seating, venue and date).
• Communications with us (emails, messages via our website, social media messages, feedback or complaints).
• Marketing preferences (what you’ve told us you want to hear about, your optin/optout choices).
• Technical data when you use our website (IP address, browser type, device identifiers, pages visited, cookies and similar technologies).
If you contact us about accessibility, incident reports or similar matters, we may also collect limited information about health or support needs where it is reasonably necessary to look after your safety or respond to an issue.
We generally do not collect payment card details directly; these are handled by the ticketing providers and payment processors we work with.
3. How we collect your information
We may collect personal information:
• Directly from you when you contact us, fill out a form on our site, join a mailing list, enter a competition or talk with us at an event.
• From ticketing agents, venues, copromoters and event partners, for example when you buy a ticket to a show we are promoting or opt in to receive information from us.
• Automatically when you use our website or digital channels, via cookies and similar technologies.
• From publicly available sources and trusted partners, for example social media platforms, where you have made your information available or agreed that it can be shared.
You can choose not to provide certain information, but this may mean we can’t respond to your enquiry properly, provide you with updates, or contact you about changes to an event you’re attending.
4. How we use your information
We use your personal information to:
• Run and promote our tours, events and related services.
• Communicate with you about events you have asked about or are attending, including changes, cancellations or safety information.
• Send you news, presale information, competitions and offers that you have opted in to receive or that we think may be relevant to you, and to tailor this content.
• Operate, maintain and improve our website, digital channels and customer experience, including analytics and troubleshooting.
• Respond to enquiries, feedback and complaints and manage our relationships with fans, artists, partners and suppliers.
• Meet our legal obligations and cooperate with regulators and law enforcement when required.
We may also deidentify and aggregate information to help us understand demand, audience trends and how people engage with our events, without identifying individuals.
5. When we send you marketing
We love talking about tours, but it’s your choice how much you hear from us.
We may send you email or digital marketing about:
• Events we promote, presales, competitions and offers.
• News from artists or partners we work with.
You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us using the details below.
Even if you opt out of marketing, we may still contact you with essential information about events you are attending (for example time changes, venue changes or cancellations).
6. Who we share your information with
We may share your personal information with:
• Event partners such as ticketing agents, venues, copromoters, production partners, artists and their teams, where this is needed to run the event, manage your booking, or communicate important information.
• Service providers who help us operate our business, including IT and website providers, email and marketing platforms, analytics providers, customer support tools and professional advisers.
• Group and related companies we work with on events and services, where this helps us deliver a better and more consistent experience.
• Regulators, law enforcement or other parties when required by law or where it is necessary to protect the safety, rights or property of our audiences, staff, artists or partners.
We do not sell or rent your personal information. If we ever want to share your information with a third party for their own direct marketing, we will seek your consent where required by law.
Some of the organisations we share information with may be located outside Australia; where we do this, we take reasonable steps to ensure your information is handled securely and in line with applicable privacy laws.
7. Cookies and website analytics
Our website may use cookies and similar technologies to recognise you, remember your preferences and understand how people use our site.
We may use thirdparty analytics and advertising tools to help us measure traffic and improve our content. These tools may use cookies and other identifiers to collect information about your visits and may provide us with aggregated reports.
You can control cookies through your browser settings, but turning them off may affect how some parts of our site work.
8. How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
This includes technical and organisational measures such as access controls, secure systems, and limiting personal information access to people who need it to perform their role.
No system is completely secure, and we cannot guarantee the security of your information, but we work to keep risks as low as reasonably possible.
9. Access, correction and your choices
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, outofdate or incomplete.
We will ask you to verify your identity before we provide access or make changes, and we may not be able to meet a request in some cases allowed for by law (for example where giving access would unreasonably impact the privacy of others).
To request access or correction, please contact us using the details below.
If you are in a jurisdiction with additional rights (for example the EU/UK), you may have further rights such as the right to object to certain processing, to request deletion, or to request data portability; we will handle those requests in line with applicable laws.
10. How long we keep your information
We keep your personal information for as long as reasonably necessary to provide our services to you, to manage our relationship with you, and to meet our legal and reporting obligations.
When it is no longer needed, we will take reasonable steps to delete or deidentify it.
11. Links to other sites
Our website and communications may contain links to websites, ticketing platforms and services operated by third parties.
These sites have their own privacy policies, and we are not responsible for their content or privacy practices; we recommend you review their policies before providing any personal information.
12. Questions or complaints
If you have questions about this Privacy Policy or how we handle personal information, or if you want to make a privacy complaint, you can contact us at:
Privacy Officer
Three Kings Touring Pty Ltd
www.threekingstouring.com.au/contact
We’ll respond as soon as we reasonably can. If you’re not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or your local regulator.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law or the services we offer.
The most current version will always be available on our website and will include the date it was last updated.